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Vision:

Simultaneous to providing credible value addition to customers, employees and shareholders ; being recognized by society as a responsible corporate citizen. In addition achieving operational excellence along with caring for environmental protection.

Mission:

To carefully balance the interests of all stakeholders ; strive to fulfill aspirations of the employees and pursue excellence with passion, without deviating from our core values.

Core Values:

•	Customer Orientation.
•	Personal Integrity & Commitment
•	Teamwork and Mutual Support.
•	People Development and Involvement.
•	Striving for Excellence
•	Striving for Excellence
•	Responsible Corporate Citizenship

The rationale behind each of these core values is as detailed below;

CORE VALUE: CUSTOMER ORIENTATION: Excellent organizations know and intimately understand their customers (both external and internal). They understand that customer loyalty; retention and market share gain is maximized through a clear focus on the needs and expectations of both existing and potential customers. Keeping in mind their competitive advantage, they anticipate and gather customers' needs and expectations and act in order to meet / exceed them through product and service quality. They build and maintain effective and proactive relationships with customers.

CORE VALUE: PERSONAL INTEGRITY & COMMITMENT: People are the backbone of an organization. The summation of the characters of its people gives the character and culture of the organization. Personal integrity gives courage and fearlessness whilst commitment gives ownership and as consequence accountability, factors which are essential for superior performance. Lack of integrity and commitment can break and devastate any laid down system, however well defined it may be.

CORE VALUE: TEAMWORK AND MUTUAL SUPPORT: Organizations are groups of people, not individuals. No one person has the competence and experience to know all the processes and practices. People are dependent on each other and only when they work as a team and support each other synergy can come. In most cases, we see a problem that appears impossible to solve by an individual, gets solved when approached through a cross-functional team.

CORE VALUE: PEOPLE DEVELOPMENT AND INVOLVEMENT: Excellent organizations identify and provide the competencies needed to implement the strategies and plans. They actively support development so that people can use their full potential and adapt to the changes. They encourage and provide opportunities for involvement in improvement activities while building a culture of trust, openness and empowerment.

CORE VALUE: STRIVING FOR EXCELLENCE: Excellent organizations continuously learn, both from their own activities and from that of others. They capture and share the knowledge in order to maximize learning across the organization. There is an openness to accept and use new ideas to seek opportunities for continuous improvement and innovation that add value.

CORE VALUE: MANAGEMENT BY PROCESSES AND FACTS: Excellent organizations have an effective management system based upon and designed to deliver, the needs and expectations of all stakeholders. Policies, strategies, objectives and plans are enabled and assured through a clear set of integrated processes. These processes are established, managed and improved continuously. Decisions are based on factually reliable information rather than on hearsay and hunches.

CORE VALUE: RESPONSIBLE CORPORATE CITIZENSHIP: Excellent organizations adopt a highly ethical approach by being transparent and accountable to their stakeholders. They actively promote social responsibility and ecological sustainability. Through open and inclusive stakeholder engagements they meet and exceed the expectations and regulations of the local and global community. They are aware of the organization's impact on both the current and future community and take care to minimize any adverse impacts.

Quality / Environment / Occupational Health & Safety Systems:

• Total Quality Management

In keeping with it’s vision to make customer satisfaction the core of its business philosophy, Exide Industries Limited, has implemented an exhaustive ‘Total Quality Management’ program throughout the organization .

TQM is a strategic initiative of our Company and we have progressed a lot along this unending journey towards Business Excellence.

Our Quality Management System (QMS) is certified to ISO 9001 for Industrial Division as well as Submarine Division ..
For our Automotive Division the QMS is certified to ISO/TS-16949 . These certifications although issued in the names of the different factories, however include all our business processes of R&D, Manufacturing, Marketing, Sales, After Sales Support and Corporate functions
The Environmental Management System (EMS) is certified to ISO 14001.
The Occupational Health & Safety (OH&S) system is certified to OHSAS-18001.
Our certification body is the renowned TUV-NORD headquartered in Germany

Our TQM efforts are focused around the 3 broad dimensions of
• Customer Orientation.
• Process Improvements, and
• People Involvement

The aim of all our processes is geared towards customer satisfaction, which is periodically measured to give us feedback about our performance and act as trigger points to undertake corrections and improvements. Our processes have been mapped and defined in the QMS / EMS / OH&S systems, and actions are taken to continually improve upon them in order to improve the quality of products and services, reduce cost, reduce waste and improve efficiencies. People involvement is ensured through team working such as Quality Circles and Small Group Activities.

From system certifications we have extended to Business Excellence based on the European Foundation for Quality Management (EFQM) MODEL. Over the last few years we have won a number of awards and accolades from different Chambers of Commerce, Forums and Customers. They include the prestigious CII-EXIM Business Excellence Awards , the Manufacturing Excellence IMEA Awards by Frost & Sullivan , Corporate Environment Excellence Award from TERI , to name a few .

Our TQM activities also include the initiative of Total Productive Maintenance (TPM). Our state-of–the–art factories are implementing the rigorous road map given by the Japanese Institute of Plant Maintenance (JIPM). This is paying rich dividends in the form of improvement in production, machine utilisation, reduction of downtime, reduction of cost etc. One of our factories has already been recommended for the JIPM-TPM Award .

Extract of our various policies

Quality Policy:

The aim of the Company is to always provide satisfaction to customers.

The Company will develop, design, produce and market products and services that cater continuously to the needs and expectations of customers and succeed in gaining/retaining a competitive edge.

A Quality System meeting international standards will be implemented and maintained.

Procedures and processes shall be standardised and effective control systems instituted to eliminate variability due to non-conformance. The standards and systems shall be continually reviewed and upgraded.

Periodic audits and management reviews shall be carried out.

Human resources will be developed through planned and structured training and development programmes to be conducted on a regular basis.

Environmental Policy:

Minimise the adverse impact of our activities, products and services by implementing an environmental management system.

•	Prevent pollution, through waste minimization at the source, recovery/treatment of emissions and releases, conservation of energy, re-cycling and optimum use of resources..
•	Continually improve our environmental performance through setting and reviewing associated objectives and targets and periodic evolution.
•	Comply with applicable legal requirements and other requirements related to our environmental aspects.
•	Communicate with all interested parties and all people working for or on behalf of our organization.

Total Productive Maintenance (TPM) Policy:

We, the members of Exide Industries Limited in our pursuit of excellence and customer satisfaction are committed to achieve optimum utilization of all available resources by implementation of Total Productive Maintenance.

The aim of organization is to:
• Improve Overall Equipment Efficiency by eliminating all losses.
• Strive for Zero breakdowns, Zero defects and Zero accidents.
• Train, Involve and Empower people.
• Create a safe and clean working environment.

Occupational Health & Safety Policy:

We at Exide Industries Limited, believe in our core values of striving for Excellence and Responsible Corporate Citizenship and hence are committed to providing a healthy and safe working environment throughout the organization. It is the policy of the company to:

•	Ensure that operations and processes, are safe and free from risk to health.
•	Comply with all applicable legal and other requirements related to identified OH & S risks.
•	Ensure continual improvement in our OH & S Management System and its performance by setting and reviewing objectives and targets.
•	Educate and involve persons, working under the control of it, in OH & S activities.
•	This OH & S Policy shall be made available to interested parties.

Corporate Social Responsibility Policy:

In line with our vision of being recognized by society as a responsible corporate citizen the following shall be our policy.

•	Exide shall successfully combine shareholder value with environmental and social responsibility.
•	CSR is considered as one of the key business processes, which has been identified by the management and considered critical to be a successful organization. Exide shall also establish the sub-processes to internalize this key process with a mechanism to measure and control the effectiveness.
•	The Policy is to help people through a sustainable model, in such a way that they are able to stand on their own feet and can participate in the economy through their enhanced capacities.
•	Exide firmly commits itself to do its business in a responsible and ethical way, so that a positive impact is created on society and all its stakeholders.

Our Certifications:

		QMS	EMS	OH & S
Shamnagar	Industrial	ISO-9001	ISO-14001
Shamnagar	Automotive	ISO/TS-16949	ISO-14001
Chinchwad	Automotive	ISO/TS-16949	ISO-14001
Haldia	Industrial	ISO-9001	ISO-14001
Haldia	Automotive	ISO/TS-16949	ISO-14001
Hosur	Industrial	ISO-9001	ISO-14001	OHSAS 18001
Hosur	Automotive	ISO/TS-16949	ISO-14001	OHSAS 18001
Taloja	Automotive	ISO/TS-16949	ISO-14001
Bawal	Automotive	ISO/TS-16949	ISO-14001

As is expected Batteries produced by Exide Industries Limited, are also certified to meet all relevant Indian Standards. Apart from official recognition, our customers have also vetted ‘Exide Quality’. The expression of customer appreciation ranges from informal letters by individuals to formal acknowledgements by multinational Companies such as Honda, Toyota & Hyundai. Exide is also Global Supplier to American Power Conversion, the World’s largest UPS manufacturer.